Return and Refund Policy
Effective Date: 07/01/2025
At Tulip Exports, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Return and Refund Policy outlines the terms under which returns, exchanges, and refunds can be processed.
1. Eligibility for Returns
Items must be returned within 7 days of delivery.
Products must be unused, undamaged, and in their original packaging with all tags attached.
Customized or personalized items are not eligible for returns or refunds.
Items marked as “Final Sale” or “Non-Returnable” cannot be returned.
2. Return Process To initiate a return:
Contact our customer service at tulipexports28@gmail.com or +91 7900988950 to request a return authorization.
Provide your order number, product details, and reason for the return.
Once approved, securely pack the item and ship it to the address provided by our support team.
3. Refunds
Refunds will be processed after the returned item has been received and inspected.
Approved refunds will be issued to the original payment method within 7-10 business days.
Shipping charges and return shipping costs are non-refundable, except in cases of defective or incorrect items.
4. Exchanges
We offer exchanges for items of the same value, subject to availability.
Follow the same steps as the return process to request an exchange.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue.
We will offer a replacement, repair, or refund for defective items after verification.
6. Non-Returnable Items The following items are non-returnable:
Customized or personalized products
Items marked “Final Sale”
Gift cards
7. Cancellations
Orders can only be canceled if the request is made before the order is shipped.
Contact us immediately at tulipexports28@gmail.com to request a cancellation.
8. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping method to ensure the safe return of your item.
9. Contact Us For any questions or concerns about our Return and Refund Policy, please reach out to us:
Email: tulipexports28@gmail.com
Phone: +91 7900988950
Address: Quarsi, Ramghat Road, Aligarh (UP), India
We value your trust and strive to ensure a smooth and hassle-free return process